TINTSWALO LODGES (PTY) LTD
PRIVACY POLICY
OVERVIEW
At Tintswalo Lodges (Pty) Ltd, we understand the importance of your privacy and take the protection of personal information seriously. This Privacy Policy describes how we collect, use, store, and disclose personal information, what we learn from your visit to our website, and your choices and rights as a data subject.
All references to "our," "us," "we," or "Tintswalo Lodges" refer to Tintswalo Lodges (Pty) Ltd and its affiliated companies. For a list of all affiliated companies, refer to our PAIA Manual.
WHO DOES THIS PRIVACY POLICY COVER?
This Privacy Policy explains how we treat your personal information, whether provided directly or collected through other means. The policy covers applicants, individual customers, representatives of customer organizations, individuals whose data is shared between our affiliated companies, our suppliers and service providers, office visitors, and other users of our services.
This policy must be read alongside our website terms and conditions and other relevant documents that explain how Tintswalo Lodges processes personal information. The Privacy Policy supplements but does not supersede those documents.
DATA COVERED BY THIS PRIVACY POLICY
Tintswalo Lodges' privacy practices cover data collected:
- Through websites operated by us, including Tintswalo Lodges and other affiliated websites.
- Through software applications available on computers and mobile devices (Apps).
- Via our social media pages.
- Through email messages that link to this Privacy Policy.
- From third-party sources, including public databases, marketing partners, and other third parties.
- During property visits and other offline interactions.
We refer to our websites, apps, and social media pages as the "online services" and combine them with property visits and offline interactions as the "services."
THE DATA WE COLLECT
We collect personal data in accordance with the law to provide exemplary services. Personal data may identify you as an individual or relate to you as an identifiable individual. We collect and process the following types:
- Name
- Gender
- Postal address
- Telephone number
- Email address
- Financial information (credit/debit card or other payment data)
- Language preference
- Date and place of birth
- Nationality, passport, visa, or other government-issued identification data
- Important dates: birthdays, anniversaries, special occasions
- Tintswalo Travelers club membership data
- Employer details (business-related bookings)
- Travel itinerary, tour group, or activity data
- Prior guest stays or interactions, goods and services purchased, special services, and amenity requests
- Social media account ID, profile picture, other data publicly available, or data linked via social media
In more limited circumstances, we may collect:
- Data about family members and companions, names, and ages of children
- Biometric data
- Images, video, and audio data from security cameras in public areas
We also collect information about your "stay preferences," such as your interests or specific dietary and health restrictions, to improve your experience.
THE ONLINE AND MOBILE DATA WE COLLECT
We may collect "other data" that does not directly identify you. To the extent that this reveals specific identities or relates to individuals, we will treat it as personal data. "Other data" includes:
- System data (computer type, screen resolution, operating system)
- IP address (automatically logged for usage levels and troubleshooting)
- Precise location data (with your consent)
COOKIES AND SIMILAR TECHNOLOGIES ON OUR WEBSITES
When you visit our websites, we may collect data using cookies or other identifiers to serve you personalized advertisements or maintain preferences. We do analyse the use of this website to measure the audience but it is de-identified data. In other words, we don’t know who you are.
- Necessary Cookies: Enable basic website functions.
- Statistic Cookies: Help us understand visitor interaction.
- Marketing Cookies: Track visitors across websites to display relevant ads.
OPTING OUT OF COOKIES
There are several ways to opt-out of cookies. However, you may experience inconveniences on the online services if you don't accept any cookies.
HOW AND WHERE WE COLLECT YOUR DATA
This privacy policy covers data collected via:
- Tintswalo Lodges group companies
- On-property and travel providers
- Promotional activity
- Other sources and service providers
- Online services
- Customer care centers
- Internet-connected devices
WHY WE COLLECT YOUR DATA (LEGAL BASIS)
We collect personal data to fulfill our services:
- Booking and Guest Registration: Facilitating reservations, pre-arrival communications, processing payments.
- On-Site Reception and Stay Services: Check-in, payments, consistent personalized service, concierge, security services.
- Events: Communication, reservation, bookings, catering, billing.
- Tintswalo Lodges Operations and General Business: Customer care services, security, online services management, customer feedback.
- Emergency and Incident Response: Monitoring properties, ensuring security, documenting incidents.
- Legal and Compliance: Enforcing terms and conditions, protecting operations, responding to law enforcement.
- Spa Services: Facilitating reservations, ensuring safety, providing consistent service, customer requests.
- Food and Beverage Services: Facilitating reservations, processing payments, handling customer requests.
- Child-Related Services: Babysitting, kids' activities, hotel accommodations, billing services.
- Membership Programs, Accounts, and Relationship Management: Registering users, providing consistent personalized service, membership benefits.
- Marketing, Promotions, Consents, and Third-Party Products: Communicating about products and services, personalized advertisements.
MORE INFORMATION ABOUT YOUR PERSONAL PREFERENCES
We aim to provide you with exceptional hospitality:
- Significant Dates: Celebrating special occasions like birthdays and anniversaries.
- Activity Type and Hobbies: Retaining preferences to provide activities tailored to your interests.
- Relationships: Maintaining your relationship details to tailor accommodations.
- Preferences for Properties and Facilities: Enhancing your experience with services and amenities based on past preferences.
- Dietary Preferences: Ensuring your safety and well-being by acknowledging dietary restrictions.
HOW AND WHEN WE SHARE YOUR DATA
We share personal data and other data with the following:
- Tintswalo Lodges Group: Communicating and personalizing services, providing membership programs, and business purposes.
- On-Property and Travel Providers: Spas, restaurants, and concierge.
- Off-Property and Travel Providers: External tour operators or activity organizers (at your request).
- Service Providers: Third-party service providers like website hosting, customer service, marketing, and auditing.
OTHER USES AND DISCLOSURES
We may disclose personal data as required or appropriate to:
- Comply with applicable laws
- Comply with legal processes
- Respond to government or public authority requests
- Enforce our terms and conditions
- Protect Tintswalo Lodges' rights, privacy, safety, or property
- Pursue available remedies or limit damages
YOUR DATA, YOUR CHOICES: YOUR PRIVACY PREFERENCES AND RIGHTS
We believe you should have choices regarding your data. Here are some options:
- Communication Preferences: Use the unsubscribe link in any of our emails to change how we communicate.
- Rights: Request access, rectification, erasure, restriction, or objection to processing by following instructions in the PAIA Manual.
OTHER IMPORTANT PROVISIONS
- Non-Tintswalo Lodges Entities: We are not responsible for the privacy practices of third parties.
- Security: We use reasonable measures to protect your data.
- Retention: We retain data only as long as necessary to fulfill our purposes.
- Use of Services by Minors: We do not knowingly collect data from individuals under 18.
- Data Transfers Out of South Africa: We transfer data to provide services globally.
INDEMNITY
You agree to indemnify Tintswalo Lodges against any damages or losses arising from your use of our services.
CONTACT US
Our Information Officer is responsible for overseeing questions about this Privacy Policy. Contact them at +27 11 300 8794 or info.officer@tintswalo.com.
UPDATES TO THIS PRIVACY POLICY
This Privacy Policy was last updated in June 2023 (Version 2). Any changes will be communicated on our website.
